👋 Hey! How can we help?

My account was charged but I didn't get any coins

I received a receipt but I didn't make purchase

How can I remove my credit card/payment information?

How can I avoid making accidental purchases?

My child accidentally made a purchase, can I file a dispute?

How do I get a refund for a purchase?

I made a purchase but I didn't get the all of my coins

Where do I find my purchase history?

Do I have to spend money to play Fairytale Frenzy?

I can’t make a purchase?

How do I pay for my purchases?

How can I buy coins?

What are coins and how do I get them?

I can't connect to Facebook

I logged in/out Facebook lost my progress!

How can I change my Facebook account?

I can't see my Facebook friends

How can I save my progress other than using Facebook?

I can't invite a friend or see them on the leaderboard.

Fair Play Policy

Cheating

How can I reset my progress?

I lose my progress whenever I receive a phone call or suspend the app.

I updated the game and lost my progress!

I beat a level and quit the game, but my progress did not save.

I lost my progress

How can I see my score on a level I’ve completed?

I can't pass a level

Why can’t I collect any more stars from the levels?

How can I play Fairytale Frenzy from my computer?

I accidentally spent coins on the Extra Moves/Lives/Booster pop-up!

Can I play with multiple accounts on a single device?

Why aren't my lives refilling?

How can I play the levels that I passed before?

How can I remove Golden Elephant Statues?

What is the Star Chest / Treasure chest?

What are the items that I get?

What are lives (hearts) and how do I get them?

What are special items?

What are boosters?

How can I choose the Cannon’s direction?

How can I get free coins?

How to Play?

I saw a link offering free or unlimited lives/coins/items.

Fraudulent Purchase

How do I stop receiving notifications?

How can I play the game in Landscape mode?

How can I exit the game?

My lives aren't synced when I change devices

I bought extra moves but too many coins were taken

I cannot update the game

How can I update the game?

Where are the new levels?

What is the difference between Coins and K-Stars?

What are Boosters?

King Cake

Confetti

What is an extra shift?

How many levels are in each restaurant?

How do I unlock more levels?

I served everyone and didn't earn enough coins!

What is a Restaurant Review?

Why did my level end?

How Do I Beat Levels?

I didn't get my order!

Why can't I make a purchase?

How do I save my progress?

My game is crashing, freezing, or won't open!

How do I Change my Profile Picture?

I lost my progress

How can I reset my progress?

I updated the game and lost my progress.

I can’t connect to Facebook

I logged in/out of Facebook and my progress is lost

How can I change my Facebook account?

I don’t want notifications

How do I exit the game?

How do I participate in Tournaments?

What are Tournaments?

What are Events?

Cheating

Fair Play Policy

Boosters

Switching Categories

How do I play Round 3?

How can I enter Round 3?

Do I get XP if I Lose the Game?

What is XP?

What is a Big Break?

How Many Questions do I Need to Answer in Each Round?

How Many Rounds are There Per Game?

What is Know It or Blow It?

How do I get Diamonds?

What are Diamonds?

I Didn't Get My Order!

What are Gold Coins?

What are Titles?

Leaderboard Ties

Leaderboards

Terms of Service

Privacy Policy

Rules

Fraudulent Purchase

I saw a link offering free or unlimited coins or items.

Who Are We?