I can’t make a purchase?

There can be different reasons as to why a purchase fails.  Please check the information below to help resolve the issue:

 1. Check if there are any restrictions:

  • Disable Restrictions by going to Settings > General > Restrictions. If you enabled Restrictions, tap to allow access for the iTunes Store and In-App Purchases.
  • For more information, please check out the following link: https://support.apple.com/en-us/HT204396

2. Verify that you’re using the same Apple ID on iTunes & App Store

3. Try logging into iCloud online and update your payment details online instead.

4. Sign out of iTunes by going to Settings > iTunes & App Stores > Apple ID > Sign Out. Restart your device and then sign back in.

5. Tap Settings > Apple ID Profile > iTunes & App Store > Your Apple ID > View Apple ID and enter your Apple ID password if asked.

  • Tap Payment Information
  • Re-enter the “Required” Security Code field along with verifying the remaining fields.
  • Tap “Done”

How did we do?

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