My game is crashing, freezing, or won't open!

Please try the following:

  • Check your device's internet connection
  • Force close open applications
  • Check your device's internet connection
  • Make sure you have the latest update for the app
  • Make sure your device has plenty of battery life
  • Turn the device off and back on
  • Make sure that you are on the most recent operating system version for your device
  • Uninstall and reinstall the app.  Make sure you sign into to Facebook before doing this or you will lose your progress. 

For specific steps on how to troubleshoot your device please contact your device's manufacturer.

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