Fairytale Frenzy
Coins and Purchases
My account was charged but I didn't get any coins
I received a receipt but I didn't make purchase
How can I remove my credit card/payment information?
How can I avoid making accidental purchases?
My child accidentally made a purchase, can I file a dispute?
How do I get a refund for a purchase?
I made a purchase but I didn't get the all of my coins
Where do I find my purchase history?
Do I have to spend money to play Fairytale Frenzy?
I can’t make a purchase?
How do I pay for my purchases?
How can I buy coins?
What are coins and how do I get them?
Facebook Account
I can't connect to Facebook
I logged in/out Facebook lost my progress!
How can I change my Facebook account?
I can't see my Facebook friends
How can I save my progress other than using Facebook?
I can't invite a friend or see them on the leaderboard.
Fair Play
Game Progress
How can I reset my progress?
I lose my progress whenever I receive a phone call or suspend the app.
I updated the game and lost my progress!
I beat a level and quit the game, but my progress did not save.
I lost my progress
Gameplay
How can I see my score on a level I’ve completed?
I can't pass a level
Why can’t I collect any more stars from the levels?
How can I play Fairytale Frenzy from my computer?
I accidentally spent coins on the Extra Moves/Lives/Booster pop-up!
Can I play with multiple accounts on a single device?
Why aren't my lives refilling?
How can I play the levels that I passed before?
How can I remove Golden Elephant Statues?
What is the Star Chest / Treasure chest?
What are the items that I get?
What are lives (hearts) and how do I get them?
What are special items?
What are boosters?
How can I choose the Cannon’s direction?
How can I get free coins?
How to Play?
Safety and Security
Troubleshooting
How do I stop receiving notifications?
How can I play the game in Landscape mode?
How can I exit the game?
My lives aren't synced when I change devices
I bought extra moves but too many coins were taken
Updates
Kitchen Clout
Coins, K-Stars & Boosters
How to Play!
What is an extra shift?
How many levels are in each restaurant?
How do I unlock more levels?
I served everyone and didn't earn enough coins!
What is a Restaurant Review?
Why did my level end?
How Do I Beat Levels?
Purchases
Technical Help
Know It or Blow It
Basic Troubleshooting
How do I Change my Profile Picture?
I lost my progress
How can I reset my progress?
I updated the game and lost my progress.
I can’t connect to Facebook
I logged in/out of Facebook and my progress is lost
How can I change my Facebook account?
I don’t want notifications
How do I exit the game?
Events and Tournaments
Fair Play
Gameplay
Boosters
Switching Categories
How do I play Round 3?
How can I enter Round 3?
Do I get XP if I Lose the Game?
What is XP?
What is a Big Break?
How Many Questions do I Need to Answer in Each Round?
How Many Rounds are There Per Game?
What is Know It or Blow It?
Gold Coins, Diamonds & Payments
Leaderboards and Achievements
Rules, Privacy, and Terms of Service
Safety and Security
Tymedia
Vegas VIP Slots
- All Categories
- Kitchen Clout
- Purchases
- I didn't get my order!
I didn't get my order!
Orders should be delivered almost immediately to your game. Occasionally, when a delay occurs, they may take up to 24 hours to arrive.
Tip:
Try exiting the game and logging in again. This may speed the process along.
Still not seeing the order you purchased? Please screenshot a copy of your receipt from iTunes or Google Play, and send it along to our support team. We'll get your missing items restored as soon as possible!