Fairytale Frenzy
Coins and Purchases
My account was charged but I didn't get any coins
I received a receipt but I didn't make purchase
How can I remove my credit card/payment information?
How can I avoid making accidental purchases?
My child accidentally made a purchase, can I file a dispute?
How do I get a refund for a purchase?
I made a purchase but I didn't get the all of my coins
Where do I find my purchase history?
Do I have to spend money to play Fairytale Frenzy?
I can’t make a purchase?
How do I pay for my purchases?
How can I buy coins?
What are coins and how do I get them?
Facebook Account
I can't connect to Facebook
I logged in/out Facebook lost my progress!
How can I change my Facebook account?
I can't see my Facebook friends
How can I save my progress other than using Facebook?
I can't invite a friend or see them on the leaderboard.
Fair Play
Game Progress
How can I reset my progress?
I lose my progress whenever I receive a phone call or suspend the app.
I updated the game and lost my progress!
I beat a level and quit the game, but my progress did not save.
I lost my progress
Gameplay
How can I see my score on a level I’ve completed?
I can't pass a level
Why can’t I collect any more stars from the levels?
How can I play Fairytale Frenzy from my computer?
I accidentally spent coins on the Extra Moves/Lives/Booster pop-up!
Can I play with multiple accounts on a single device?
Why aren't my lives refilling?
How can I play the levels that I passed before?
How can I remove Golden Elephant Statues?
What is the Star Chest / Treasure chest?
What are the items that I get?
What are lives (hearts) and how do I get them?
What are special items?
What are boosters?
How can I choose the Cannon’s direction?
How can I get free coins?
How to Play?
Safety and Security
Troubleshooting
How do I stop receiving notifications?
How can I play the game in Landscape mode?
How can I exit the game?
My lives aren't synced when I change devices
I bought extra moves but too many coins were taken
Updates
Kitchen Clout
Coins, K-Stars & Boosters
How to Play!
What is an extra shift?
How many levels are in each restaurant?
How do I unlock more levels?
I served everyone and didn't earn enough coins!
What is a Restaurant Review?
Why did my level end?
How Do I Beat Levels?
Purchases
Technical Help
Know It or Blow It
Basic Troubleshooting
How do I Change my Profile Picture?
I lost my progress
How can I reset my progress?
I updated the game and lost my progress.
I can’t connect to Facebook
I logged in/out of Facebook and my progress is lost
How can I change my Facebook account?
I don’t want notifications
How do I exit the game?
Events and Tournaments
Fair Play
Gameplay
Boosters
Switching Categories
How do I play Round 3?
How can I enter Round 3?
Do I get XP if I Lose the Game?
What is XP?
What is a Big Break?
How Many Questions do I Need to Answer in Each Round?
How Many Rounds are There Per Game?
What is Know It or Blow It?
Gold Coins, Diamonds & Payments
Leaderboards and Achievements
Rules, Privacy, and Terms of Service
Safety and Security
Tymedia
Vegas VIP Slots
- All Categories
- Fairytale Frenzy
- Safety and Security
- Fraudulent Purchase
Fraudulent Purchase
Payments you make for Fairytale Frenzy are directed by and via Apple/Google.
If you receive any suspicious receipts from iTunes/App Store or Google Play, you should contact Apple/Google directly for support. We highly recommend that you secure your account by not sharing your password or account information with others.
Please understand that as a game company, we cannot see your payment information or make purchases without your authorization. The security of personal information, including payment methods, is the responsibility of the account owner. Apple/Google provides resolutions to keep your account information secure. We highly recommend that you contact them for any fraudulent charges that are made.
You can find more information in the appstore pages of Apple and Google: