My account was charged but I didn't get any coins

I received a receipt but I didn't make purchase

How can I remove my credit card/payment information?

How can I avoid making accidental purchases?

My child accidentally made a purchase, can I file a dispute?

How do I get a refund for a purchase?

I made a purchase but I didn't get the all of my coins

Where do I find my purchase history?

Do I have to spend money to play Fairytale Frenzy?

I can’t make a purchase?

How do I pay for my purchases?

How can I buy coins?

What are coins and how do I get them?

I can't connect to Facebook

I logged in/out Facebook lost my progress!

How can I change my Facebook account?

I can't see my Facebook friends

How can I save my progress other than using Facebook?

I can't invite a friend or see them on the leaderboard.

Fair Play Policy

Cheating

How can I reset my progress?

I lose my progress whenever I receive a phone call or suspend the app.

I updated the game and lost my progress!

I beat a level and quit the game, but my progress did not save.

I lost my progress

How can I see my score on a level I’ve completed?

I can't pass a level

Why can’t I collect any more stars from the levels?

How can I play Fairytale Frenzy from my computer?

I accidentally spent coins on the Extra Moves/Lives/Booster pop-up!

Can I play with multiple accounts on a single device?

Why aren't my lives refilling?

How can I play the levels that I passed before?

How can I remove Golden Elephant Statues?

What is the Star Chest / Treasure chest?

What are the items that I get?

What are lives (hearts) and how do I get them?

What are special items?

What are boosters?

How can I choose the Cannon’s direction?

How can I get free coins?

How to Play?

I saw a link offering free or unlimited lives/coins/items.

Fraudulent Purchase

I cannot update the game

How can I update the game?

Where are the new levels?